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Company Contact Info
- Livonia, CA
- Solomon Page
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Customer Service Representative
Solomon Page • Livonia, CA
Posted 5 days ago
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Growing healthcare company is looking to hire a Customer Service Representative.
Primary duties to include:
- Handle high volume out-bound calls
- Call customers to verify account and contact information
- Assist with placement of orders, process payments, refunds, or exchanges
- Inform customers of deals and promotions, answer questions about warranties and terms of sale
- Persuade customers to reconsider cancellation of products or services
- Promote products and services and solicit sales of new or additional products or services
- Update insurance changes in database
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, records details of inquiries, complaints, or comments, as well as actions taken
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Process change of address records, or issue service discontinuance orders
- Verify customer's insurance coverage in relation to products being offered
- Maintain daily activity logs
- Determine charges for services requested, collect deposits or payments, or arrange for billing
The ideal candidate will have an Associates degree and 2-3 years of experience in a high volume call center environment. A medical billing certificate is a plus. Bilingual in Spanish is a plus as well. If you feel you have the skill sets above, please apply.