The description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of employees assigned to this job classification.
The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 70lbs.
Ability to handle the stress of a fast-paced eight hour shift.
Ability to learn PC skills and apply knowledge.
Ability to concentrate on detail.
Minimum typing speed of 30 WPM.
Reports to work on a regular and timely basis.
Ability to lift 70 lbs. No exceptions.
Ability to drive all cargo handling equipment.
Ability to step up to an above ground level.
Retrieve import/deliver export documents to and from aircraft
High School diploma or GED preferred. Must have a valid driver’s license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads. Must be at least 18 years of age if position requires driving cargo handling equipment. Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.
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In those early days, I competed against a much bigger organisation but through our commitment, hard work and the quality of service we delivered, we prospered and, in fact, some years later, we acquired our former competitor. Even as WFS has grown and established a global presence, my message to our teams around the world has always been to focus on being the best at meeting our customers’ requirements – and that is how we have become a trusted partner to over 300 airlines, airports and other customers.We also understand that being the best means proving this every single day. Every passenger we welcome, every piece of cargo we process, and every aircraft we handle is another test of our quality and reliability. I am confident we have a global team of handling professionals that ensure we meet this challenge.