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Remote Support Specialist

KNF&T, Inc • Concord, MA

Posted 14 days ago

Job Snapshot

Contractor
Travel - None
Degree - 4 Year Degree
Internet - ECommerce
Admin - Clerical

Job Competition

14

Applicants

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Job Description

An industry leader in Concord, MA is seeking a Remote Support Specialist to join their team. In this contract role, you will have a two week training period in the company’s facility in Waltham, MA before working remotely, supporting in bound social media queries. This is an excellent opportunity for a highly social and engaging individual with a passion to solve problems with customers as part of the Customer Care Team. This position requires someone who is comfortable with the use of technology and patient in working with users that are less technology savvy over the phone. As the Remote Support Specialist, you will be familiar with Apple iOS and Android Operating System; as well as comfortable with Mobile and General Web Application. Apply today!

Responsibilities for the Remote Support Specialist:

  • Record, identify and resolve Level 1 incidents
  • Record, identify and escalate level 2 problems
  • Support the broader organization in resolving issues
  • Follow up on incidents and reaching out to customer on resolution and/or incident updates

Job Requirements

Requirements for the Remote Support Specialist:

  • Self-starter with strong communication skills
  • Bilingual in Spanish
  • Passionate about supporting users
  • Driven by details
  • Task orientated
  • Must be eligible to work in the U.S. without sponsorship                      

Contract Employee Benefits:

  • Health and Dental
  • Contract employees are eligible for subsidized health and dental insurance coverage upon completion of 120 hours on assignment within four (4) consecutive weeks working a minimum of thirty (30) hours per week.
  • Paid Sick Leave
  • Contract employees who are employed to work in the Commonwealth of MA may accrue and use up to forty (40) hours of paid sick leave per calendar year in increments of no less than one (1) hour.
  • 401(k) Plan
  • Regularly recruited contract employees, who are U.S. citizens aged twenty-one (21) or older, are eligible to contribute to KNF&T’s retirement savings plan with Fidelity Investments.
  • Short Term Disability
  • Contract employees are eligible for subsidized short term disability, covering up to 12 weeks of a disability including maternity leave.
  • Free Training
  • KNF&T uses a state of the art e-Learning software training system. We encourage all our contractors to take advantage of this training, which is available 24 hours a day, 7 days a week.
Job ID: 83588
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