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- Fremont, CA
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Regional Service Manager
Whitlock • Fremont, CA
Posted 9 days ago
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Whitlock's continuous growth in Managed Services has led to a need for an experienced Service Manager in the Western Region. The Regional Service Manager provides post-integration technical solutions to both internal and external customers while gaining in-depth knowledge of the customer’s technical environment to facilitate effective preventative and corrective maintenance practices. The RSM will lead in identifying the available technical assets required to provide top level service delivery to Whitlock’s client base as well as champion the enhancement and implementation of training models pertaining to Field Service Technicians and their ability to provide high level technical service. The RSM will also serve as liaison between service delivery to clients and Whitlock’s sales and operations team to ensure proper alignment of expectations and delivery of our custom service offerings. The position requires a high level of skill and experience across several key disciplines, such as: commercial A/V, video conferencing, information technology, employee management, and customer service.
Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.
Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.Required Skills
Demonstrates good judgment in selecting methods and techniques for obtaining solutions that are efficient, cost effective, and are in alignment with both Whitlock and the customer’s service objectives.
Use skills as a seasoned, experienced professional with a full understanding of industry practices and company policies & procedures. Resolves a wide range of issues using a practical approach to get to the resolution.
Maintain excellent communication with upper management both within the organization. Participate in customer visits to gain understanding of customer’s environment and use of products and services.
Must have technical and or/operational support background.
A/V industry knowledge, strongly preferred
Ability to foster internal and external relationships
Strong oral and written communication skills
Strong analytical, business logic, and problem resolution skills
Strong leadership skills
Solid decision making skills