Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Winchester, KY 40391

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Customer Service Representative

Pearl Interactive Network • Winchester, KY

Posted 18 days ago

Job Snapshot

Full-Time
Experience - None
Degree - High School
$11.46 /Hour
Plus Commission
Employment - Recruiting - Staffing
Customer Service, Admin - Clerical, Health Care
Relocation - No
12

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Attend our Open House Event to Interview!

Dates: Thursday, 10/19 and Friday, 10/20

Hours: 10 AM – 5 PM

Location: 1025 Bypass Rd., Winchester, KY 40391

*Please bring 2 Forms of ID for Employment Verification*

Walk-In’s Welcome!


The Customer Service Representative (CSR) is responsible for answering incoming calls from consumers, responding to inquiries and questions, and providing information on program and service offerings. Two weeks paid training provided. 

Job Duties:  Customer Service Representative

  • Utilize standard technology such as a telephone, e-mail, and web browser. 
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims specific information, and complete basic call log related to the phone inquiries clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to Customer Service Representative II.
  • May be required to work holidays. Overtime may be required.
  • Perform other related duties as assigned.   

Operating Hours: 9:00 am – 6:00 pm EST, Monday - Friday

Classification: Full-time, Temporary

Location: Winchester, KY

Salary: $11.46 per hour

Benefits: Medical, Dental, Vision, EAP, Disability, and Life Insurance for employee only coverage is available at no cost to employees who work at least 40 hours per week. 401K Eligible. 

Job Requirements

Job Requirements & Essential Job Functions:  Customer Service Representative

  • High School diploma or equivalent required.
  • Minimum 6 months’ customer service/secretarial/telemarketing experience required or equivalent military experience.
  • Must be able to speak and read English clearly, professionally and fluently.
  • Must be able to type a minimum of 20 WPM.
  • Experience working with a PC and the Windows operating system is required.
  • Ability to effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhering to privacy rules.
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Proven ability to work as a member of a team is required.
  • All CCO personnel will be required by contract to undergo program update training as the program changes.
  • Spanish fluency is desirable. 
  • This position requires the physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment. 
  • This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer. 
  • This position requires the ability to work in stressful situations.
  • Adhere to a strict attendance and limited break policy.


The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.  

Background Investigation, Typing & Reading Skills Assessment Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, Customer Service, Organizational Skills, Time Management, Deadline Driven, Team Player, Dependable, Communication Skills, Client Relation Skills 


Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

Job ID: 536254
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Customer Service Representative

National
$33,500
Winchester, KY
$31,500