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Company Contact Info

  • Glens Falls, NY

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Customer Service Representative

Travelers • Glens Falls, NY

Posted 10 days ago

Job Snapshot

Full-Time
Experience - None
Degree - High School
Insurance
Insurance, Customer Service, Entry Level
Relocation - No
11

Applicants

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Job Description

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Under direct supervision, builds and maintains effective relationships primarily with customers, handling a high volume of inbound calls. As a trainee, provides telephonic customer service at a level consistent with Travelers' Business Center quality and productivity goals. Assists customers and agents with quotes, policy inquiries and changes, billing questions and technical support. This job does not manage others.

Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. Responds to customers/agents requests for quotes or changes to existing policies. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls with guidance from others on more complex calls. Assist customers with simple intent calls. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes. Other duties as assigned

Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred. Previous customer service experience preferred.

navigation experience. Customer service: Must be able to meet quality and customer experience expectations. Ability to diffuse and assist irate callers. Communication skills: Exceptional oral and written communication, keyboard, and system navigation skills. Problem solving and decision making: Good decision making skills to handle requests, resolve issues and develop risk based on company guidelines. Seeks assistance on non-routine matters.

Job Requirements

High school diploma or GED. Previous customer service experience.
Education, Work Experience & Knowledge
Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred

Travelers is an equal opportunity employer.
Job ID: 12542BRCBP
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