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Customer Service Representative - Westborough, MA

Modis • Westborough, MA

Posted 9 days ago

Job Snapshot

Full-Time
Degree - None
Other Great Industries
Information Technology, Customer Service
2

Applicants

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Job Description

One of the nation's oldest banks is looking for Customer Service Representatives in Westborough, MA to assist inbound callers with financial account transactions. If you are interested in growing your career and being a part of a fantastic team, apply today! Call center experience not needed! Bilingual is a plus!
 
Location: Westborough, MA
Hours: 8h shift between 8a-8p, M-F
 
Duties:
Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.
Job ID: US_EN_6_21701_58716870
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