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MSP Help Desk Engineer - New York City

Apollo Staffing New York City Full-Time
$45,000.00 - $60,000.00 / year
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The Systems/Network Technician provides IT support services to client employees, desktops and servers. They work with Senior Management to install, configure, and maintain client computers, laptops, and servers. They assist in the documentation of all client IT assets including hardware and software. They provide training to client employees on software and Standard Operating Procedures (SOP’s) as directed by Senior Management. In short, they do whatever it takes to help our client be more productive through the use of technology.

Primary Responsibilities:

  • Troubleshoot, resolve, and document trouble tickets related to technical difficulties with client hardware, software, and networks.
  • Provide hands-on support, trouble-shooting efforts, and remediation in a timely fashion.
  • Work and interface with clients on a daily basis
  • Install, configure, and harden client workstations and laptops
  • Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains
  • Assist with the development, review, and implementation of various SOP’s for clients
  • Assist in software and equipment patching and maintenance for clients
  • Assist in network documentation and asset inventory for clients
  • Actively contribute to ongoing process improvements within company and client networks
  • Participate in rotational after hours emergency support services for client networks
  • Limited travel required to support client offices
  • Performs various other duties as required

Secondary Responsibilities

  • Assist Network Engineering teams in specific project tasks as directed
  • Assist in the configuration and maintenance of client servers, switches, and routers

Minimum Qualifications

  • Good oral and written communication skills
  • Good organizational and time management skills with the ability to multi-task on simultaneous projects
  • Ability to solve complex IT issues with little to no supervision
  • Ability to interact with various personalities using tact and diplomacy
  • Knowledge of various virtualization technologies
  • Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
  • 2+ years’ experience working in Helpdesk environment
  • 2+ years’ experience working in or with the following: Microsoft Windows Server 2008/2012, Microsoft Active Directory, Microsoft Exchange Server 2007/2010/2013, Microsoft Client Operating Systems including XP, Vista, Windows 7, Windows 8 and Windows 10, Microsoft Office 2003/2007/2010/2013, Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP, LDAP, EIGRP, DFS, DFSR, NAT

Additional Preferred Qualifications:

  • IT certifications from CompTIA or Microsoft
  • Experience with Remote Management Tools in an MSP environment.
  • Experience working with AutoTask, Connectwise, or similar Professional Services Application tool.

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Server (Computer Science)
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Job ID: BHJOB9627_3377


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This is the APOLLO difference.

Founded in 2001, APOLLO STAFFING is headquartered in Richardson, TX just outside of Dallas. APOLLO has two operating division; Apollo Staffing and VAR Staffing. Apollo Staffing provides Technology Staffing Solutions to clients primarily in the surrounding Dallas – Fort Worth (DFW) area and state of Texas, while VAR Staffing provides technical staffing services to the VAR / MSP community throughout the United States. Apollo Staffing’s clients range from small, privately held companies to Fortune 500 organizations.

Our Leadership Team consists of experienced professionals with deep industry knowledge, extensive training, and a proven track record of success. We continually strive to provide the highest level of industry best practices and our solutions are tailored to fit the unique needs of each client. APOLLO STAFFING has built an organization dedicated to customers who expect and demand only the highest level of service, no matter the size or scope of their needs. Our commitment to customer loyalty and satisfaction is a foundational principal in how we run our company.

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