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Agent Premium Club

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An Agent Premium Club performs duties and activities within First Class and Business Class lounges, during the entire shift.  An Agent Premium Club will attend and cater to all passengers within the assigned work area. Offers efficient and professional customer service and resolves passenger problems as required.  Responsibilities may  include, but are not limited to:

  • Preparation and set up of lounge area for opening and closing.
  • Greeting passengers, assisting and answering questions.
  • Directing passengers to airline representative if needed for further assistance.
  • Bartending (Must be at least 21 years of age).
  • Stocking and replenishing supplies and newspapers, etc.
  • Maintaining coffee, snacks and beverages.
  • Preparing cold meals and cold cut trays, etc.
  • Minimal cleaning, ie. cleaning tables, bar, and service areas, etc.
  • Washing and drying dishes and glasses.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Reports to work on a regular and timely basis.

Ability to lift 70 lbs.

Required Experience

High School diploma or General Education Degree (GED) preferred.  Previous operational experience required, preferably waitress/waiter or bartender. Demonstrates qualities of leadership, initiative, and judgment. Excellent interpersonal and communication skills required. Must have ability to work under pressure. Must be able to lift 70 pounds. Flexibility to work weekends, ie. Friday, Saturday, & Sunday, holidays, rotating shifts, extended hours due to delays or shortage in manpower and days off. Ability to read, write, fluently speak and understand the English language. 

Recommended skills

Stress Management
Practical And Pragmatic


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Agent Premium Club
Estimated Salary: $44K
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Job ID: 1342-629


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In those early days, I competed against a much bigger organisation but through our commitment, hard work and the quality of service we delivered, we prospered and, in fact, some years later, we acquired our former competitor. Even as WFS has grown and established a global presence, my message to our teams around the world has always been to focus on being the best at meeting our customers’ requirements – and that is how we have become a trusted partner to over 300 airlines, airports and other customers.We also understand that being the best means proving this every single day. Every passenger we welcome, every piece of cargo we process, and every aircraft we handle is another test of our quality and reliability. I am confident we have a global team of handling professionals that ensure we meet this challenge.

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