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  • Woodbridge, VA 22191

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Computer Support Specialist

Northern Virginia Community College • Woodbridge, VA

Posted 26 days ago

Job Snapshot

Degree - High School
Education - Teaching - Administration
Information Technology

Job Description

Work with the IT Manager\Supervisor to provide appropriate technology training to students. Oversee the daily coordination and functioning of the open computer lab. Maintain the working order of lab equipment and supplies, which may include troubleshooting both hardware and software and making appropriate recommendations regarding repair.

Duties and Responsibilities

• Assists and provides training to students regarding the use of supported software applications and hardware. • Provides training for student lab assistants • Maintains supplies for lab equipment (e.g., paper, printer toner) and • Maintains lab equipment in working order. • Coordinates and/or performs software installations, diagnostics, and upgrades. • Writes technical documentation for software and hardware use (how to upload files to the internet, etc.) • Train and walk students, faculty or staff through how to connect to wi-fi, add email, college app or software installation or basic computer troubleshooting quick fixes. • Complete general admin work as requested. • Answer Helpdesk Line and put in tickets as needed. • Run diagnostic programs to determine the causes of Computer issues and help resolve problems hardware and software problems.

Job Requirements

A+ certification with knowledge and experience in troubleshooting complex issues. coursework in computers/information systems technology.
Job ID: 280W0914
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