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Human Resources Generalist at S&D Coffee and Tea

Human Resources Generalist

S&D Coffee and Tea Concord, NC Full-Time
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The HR Generalist will be a critical point of contact for S&D's operations team members. This position will partner with operations and Human Resources leadership to provide professional guidance in the areas of employee relations, benefits, payroll, safety, training, employee development and talent acquisition. The HR Generalist will coordinate and facilitate various Human Resources activities and programs for the operations departments. This position reports to the Director of Human Resources. This position has no direct reports.

Job Responsibilities

  • Direct interaction with operations employees and management on multiple shifts to provide superior Human Resources support.
  • Works with employees and management to help answer questions, resolve concerns and/or investigate employee complaints/allegations.
  • Conducts intake meetings with employees and/or managers to help resolve questions, concerns and/or complaints involving workplace conduct, performance issues, harassment allegations and civil rights complaints.
  • Provides guidance and assistance to employees and management regarding interpretation, compliance, and enforcement of Human Resource policies and procedures, state and federal laws including ADA, FMLA and Workers Compensation.
  • Recommends policy and practice changes in support of continuous improvement.
  • Apprises operations management and employees on the status of issues and concerns being addressed and recommendations or disciplinary actions as appropriate.
  • Deploys various programs to the operations department as deemed necessary by management.
  • Participates in the facilitation of the organization's random drug testing and new hire orientation programs.
  • Partners with operations management to assure successful onboarding of new employees.
  • Communicates information and helps to answer benefit, payroll and timekeeping related questions.
  • Conducts round tables/town halls in support of company's employee engagement initiatives.
  • Coordinates the unemployment claim process for operations positions in a timely, efficient manner.
  • Manages the administration of the employee performance management process for all hourly operations team members.
  • Manages and analyzes data related to hiring, turnover, employee satisfaction, etc.
  • Conducts exit interviews, compiles data and identifies trends.
  • May facilitate employee training programs to various levels within the organization.
  • Manages the operations attendance compliance process.
  • Recruits for select operations positions as needed.
  • Performs other related duties as required and assigned.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • A bachelor's degree in Management, Human Resources, Psychology or related field and 2 - 4 years of human resources experience in a manufacturing environment or any like combination of education and experience.
  • HR certification a plus.
  • Firm understanding of employment laws.
  • Strong ability to help resolve employee issues and concerns.
  • Proficient in Microsoft office suite products.
  • Experience with ADP Workforce Now and Recruiting Management a plus.
  • Excellent professional written and verbal communications skills.
  • Strong attention to detail and sense of urgency.
  • Strong initiative, ability to anticipate issues proactively.
  • Critical thinker, active listener and effective time manager.
  • Team player who is focused on providing exemplary customer service.
  • Ability to succeed in a fast-paced environment.
  • Proven track record of reliability and responsibility.
  • Discreet, able to handle confidential and proprietary information appropriately.

Recommended skills

Employee Engagement
Family And Medical Leave Act Of 1993
Automated Data Processing (Adp)
Workers' Compensation
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Job ID: Human Resources Generalist


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