A reputable medical facility in Westwood, MA is seeking a Patient Medical Biller to join their team. In this contract role, you will serve as a primary support to the organization’s patients regarding any concerns related to billing, self-pay balances, insurance payments, and all other financial matters. Apply today!
Compensation: Up to $22/hr
Responsibilities for the Patient Medical Biller:
Answer incoming patient phone calls and make outbound collection calls on open balances
Update patient insurance, confirm eligibility and queue claims for billing
Update demographic and guarantor information in the Patient Accounting System
Act in a professional manner and treat patients, co-workers, and leadership with respect at all times
Troubleshoot and identify patient billing issues to resolve them to patient’s satisfaction
Ability to explain and discuss the organization’s policies for better patient understanding
Educate patients about third party and insurance processes, their plan benefits, and how they affect patient balances
Evaluate accounts from both an insurance and self-pay perspective
Evaluate accounts for self-pay refunds
Manage and work queues and worklists in patient billing system
Advocate for patients and contact insurance companies on their behalf, when necessary, to resolve disputes
Assist with patients with access to the Patient Portal and password resets
Set up payment plans, monitor and make outbound calls to patients with broken promise to pay agreements
Ability to approach patient and discuss open, unpaid or overdue balances
Receive and process patient credit card payments, and allocate to appropriate visits on the account
Evaluate accounts for bad debt placement and wok with bad debt vendor on patient issues and concerns
Post appropriate discounts and adjustments to patient accounts
Interact with supporting departments; coding, cash-ops, AR follow up to resolve billing and payment issues
Interact with practices to communicate and work cooperatively regarding patient billing issues
Maintain expected performance metrics
Requirements for the Patient Medical Biller:
Associates degree or relevant work experience required
Medical billing experience in a professional setting
Athena and Meditech experience
Knowledge of insurance rules/regulation and policies
Ability to identify billing trends affecting patient balances
Ability to evaluate situations and escalate issues appropriately
Ability to multitask, and ability to follow through with our patients and contacts
Ability to read, understand and interpret insurance Explanation of Benefits
Technology savvy with a strong knowledge working with Microsoft Office
Strong organizational skills with great attention to detail
Excellent written and verbal communication skills
Strong interpersonal skills with a customer service focus
Ability to work independently and as part of a team
Must be eligible to work in the U.S. without sponsorship
Contract Employee Benefits:
Health and Dental
Contract employees are eligible for subsidized health and dental insurance coverage upon completion of 120 hours on assignment within four (4) consecutive weeks working a minimum of thirty (30) hours per week.
Paid Sick Leave
Contract employees who are employed to work in the Commonwealth of MA may accrue and use up to forty (40) hours of paid sick leave per calendar year in increments of no less than one (1) hour.
Regularly recruited contract employees, who are U.S. citizens aged twenty-one (21) or older, are eligible to contribute to KNF&T’s retirement savings plan with Fidelity Investments.
Short Term Disability
Contract employees are eligible for subsidized short term disability, covering up to 12 weeks of a disability including maternity leave.
KNF&T uses a state of the art e-Learning software training system. We encourage all our contractors to take advantage of this training, which is available 24 hours a day, 7 days a week.
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Job ID: 85214
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