Icon hamburger
US
Customer Service in Buckskin,Indiana
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Service Consultant / Customer Advisor

Kenny Kent Toyota Evansville Full-Time
Apply Now

Service Consultant / Customer Advisor

The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

  • Maintain Customer Satisfaction Index (CSI) rating as set by service manager
  • Maintain the dealership-prescribed standard for “hours per customer repair order written”
  • Greet customers in a timely, friendly and professional manner.  Let customers who are waiting know that they will be helped soon
  • Communicate with customer to determine the nature of their mechanical problem(s)
  • Obtain accurate customer and vehicle data
  • Test-drive vehicle as necessary
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications
  • Lift the hood of every vehicle and look underneath for potential additional repair needs
  • If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in.  Repair orders must be legible
  • Notify dispatcher of incoming work
  • Provide estimates for labor and parts.  If the cost of service cannot be established during reception, leave open and contact the customer later for approval
  • Establish each customer’s method of payment.  Obtain approval of credit, if necessary
  • Obtain customer’s signature on repair order; provide customer with a copy
  • Follow up progress of each repair order during the day.  Contact customer by telephone regarding any changes in the estimate of time promised.  Record changes on repair order in the approved manner
  • Handle telephone inquiries regarding work in process and appointments
  • Compare final invoice with original repair order
  • Analyze quality control report to ensure that work is completed as requested to reduce comebacks
  • Deliver vehicle to customer and answer any questions
  • Maintain follow up program on additional items found in need of repair
  • Attend meetings as scheduled
  • Establish and maintain good working relationships with customers to encourage repeat and referral business
  • Ensure that work areas and customer waiting areas are kept clean

 

As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:

  • One year of experience in a service advisor role strongly preferred
  • Strong customer service background required
  • Excellent customer service skills
  • Ability to thrive in a fast paced environment
  • Valid driver's license

Dealership Offers:

  • Weekly draw plus commission 
  • Medical insurance
  • 401k



Start your career as a Service Advisor for Kenny Kent Toyota today. Apply Now

Skills required

Life Insurance
Disability Insurance
Retirement
Retirement Plans
Selling Techniques
Insurance Sales
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: F1011

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.