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Security Operations Center (SOC) Customer Liaison SME – US Treasury – Remote job in Atlanta at Information Technology Coalition, Inc.

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Security Operations Center (SOC) Customer Liaison SME – US Treasury – Remote at Information Technology Coalition, Inc.

Security Operations Center (SOC) Customer Liaison SME – US Treasury – Remote

Information Technology Coalition, Inc. Work from Home/Remote Full-Time

Security Operations Center Customer Liaison SME

100% Remote

IT Coalition is seeking a senior cybersecurity professional who preferably has experience managing complex security challenges at the large enterprise level, especially within a Security Operations Center (SOC) environment. We seek an energetic, talented cybersecurity expert who demonstrably understands modern security operations processes in a hybrid IT environment (legacy IT, virtual, and cloud-based). In addition, the ideal candidate will appreciate the nuances necessary to achieve and maintain successful relationships across a multi-bureau, federated environment. The ideal candidate will have prior experience providing IT security within the Federal Government environment.

This position requires U.S. Citizenship.

Required Qualifications:

Minimum BS degree in IT, cybersecurity, engineering, or a related field.

15 years of experience with a minimum of 10 years’ experience in IT, cyber security, or network security.

Professional IT or security certification (e.g., CISSP, CISM, Security+, etc.).

US Citizenship with the ability to obtain a DoD Secret clearance

Expertise in IT security processes, and how these may be provisioned as a centralized service to support external clients.

Must be a self-motivator with the ability to work remotely as part of a team, or independently with little supervision.

Excellent communication and analytical skills are an absolute must.

Ability to communicate across multiple stakeholders including senior leaders, customers, project leaders, team members, and technical experts.

Ability to create, discuss and explain technical solutions and documentation.

Strong writing and communications skills.

Preferred Qualifications:

Master’s Degree in IT, cybersecurity, engineering, or a related field.

Experience with Security as a Service or Managed Security Services Provider (MSSP).

Experience with software tools such as Splunk and ServiceNow.

Prior experience in security services, especially SOC services, within a Federal Government agency.

What You Will Get to Do:

Support design and development of SOC as a Service (SOCaaS) solutions, processes, and procedures.

Manage Intake process from a technical and managerial perspective to bring customers into the SOCaaS.

Manage intake and sustainment of the customer portfolio for SOCaaS.

Document the process for identifying, intaking, and provisioning SOCaaS requirements to meet the security needs of multiple Bureaus associated with the Federal Agency.

Understand how to leverage specialized software tools, such as ServiceNow, to implement and expedite the intake of Bureau SOCaaS requirements.

Establish close working relationships with IT security leads across multiple external Bureaus within the Agency.

Assist Bureaus in understanding the service catalog of SOCaaS services and how the Bureau may utilize and benefit from these services.

Assist Bureaus in understanding the program interfaces and procedural touchpoints for SOCaaS services.

Assist the Agency in analyzing and planning for organizational impacts and changes necessary to support SOCaaS.

Support the improvement of SOCaaS services based on internal analysis and external feedback from Bureau customers.

Update existing operating procedures, and as necessary develop new operating procedures to support the intake process for SOCaaS services.

Update Incident Response Handling and Reporting as required.

Develop high-quality reports for presentation to Government clients.

Work closely with multiple project stakeholders to understand requirements and develop and establish efficient and effective solutions.

Provide status reports for multiple ongoing projects and related documentation.

Support the development of approaches for hybrid (on-premises and 3rd party) cloud operations.

Recommended Skills

  • Analytical
  • Certified Information Security Manager
  • Certified Information Systems Security Professional
  • Cloud Computing
  • Communication
  • Network Security
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