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I332w97833c849cqc0l

Customer Service Representative

Associate Staffing, LLC Stayton Full-Time
$14.50/ hour
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Responsibilities:

• Acknowledge receipt of all claims received via phone, fax, EPC and email upon receipt
• Initiate and maintain accurate service records for all qualifying incidents
• Create service parts orders (SPO’s) and chargeable service parts orders (CSP’s)
• Create field service dispatches as needed
• Schedule dispatches and inform customer of appointment dates
• Generate and provide customers with quotes for chargeable services
• Troubleshoot and advise customers on service related issues and/or product information.
• Maintain frequent communication with customers concerning the progress of their claim
• Ensure a timely and satisfactory resolution for all incidents of customer dissatisfaction
• Maintain a thorough understanding of all warranties past and present
• Negotiate win/win scenarios for all out of warranty service claims
• Develop and maintain resources necessary for identifying and ordering obsolete parts
• Familiarize oneself with the history and progression of our product lines

-Associate degree from an accredited institution required (years of experience will be considered); Bachelor’s degree preferred

-Intermediate skill in Microsoft Office applications

-Ability to handle escalated customer service situations

-Ability to manage escalations and resolve problems in a timely manner

-Demonstrated track record of working in a fast-paced environment

-Passionate about providing the exceptional customer experience

-Ability to quickly learn new software, systems or processes

-Strong communication skills (verbal and written)

-Titan, Doclink, or SAP experience a plus

-2 - 3 years Customer Service experience, preferably in a call center environment

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$14.50/ hour
Estimated Salary: $64K
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Think you're the perfect candidate?
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