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Customer Service Representative

Associate Staffing, LLC Stayton Full-Time
$14.50/ hour
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• Acknowledge receipt of all claims received via phone, fax, EPC and email upon receipt
• Initiate and maintain accurate service records for all qualifying incidents
• Create service parts orders (SPO’s) and chargeable service parts orders (CSP’s)
• Create field service dispatches as needed
• Schedule dispatches and inform customer of appointment dates
• Generate and provide customers with quotes for chargeable services
• Troubleshoot and advise customers on service related issues and/or product information.
• Maintain frequent communication with customers concerning the progress of their claim
• Ensure a timely and satisfactory resolution for all incidents of customer dissatisfaction
• Maintain a thorough understanding of all warranties past and present
• Negotiate win/win scenarios for all out of warranty service claims
• Develop and maintain resources necessary for identifying and ordering obsolete parts
• Familiarize oneself with the history and progression of our product lines

-Associate degree from an accredited institution required (years of experience will be considered); Bachelor’s degree preferred

-Intermediate skill in Microsoft Office applications

-Ability to handle escalated customer service situations

-Ability to manage escalations and resolve problems in a timely manner

-Demonstrated track record of working in a fast-paced environment

-Passionate about providing the exceptional customer experience

-Ability to quickly learn new software, systems or processes

-Strong communication skills (verbal and written)

-Titan, Doclink, or SAP experience a plus

-2 - 3 years Customer Service experience, preferably in a call center environment

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$14.50/ hour
Estimated Salary: $64K
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