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Customer Service in Moody,Alabama
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Customer Service Representative

1st Heritage Credit Hoover Full-Time
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We are seeking outgoing, self-motivated, competitive individuals who are reliable, honest and looking for a career opportunity. Although the Customer Service Representative is an entry level position with First Heritage Credit, it is very important to the success of the branch.  

We have established a Clerical career path for CSR’s that include advancement to Sr. CSR and to Customer Service Manager (CSM). At any time during your career, based on performance, you can request to enter the Management career path.

                                                                   

Responsibilities:

  • Providing superior customer service, both on the phone and in person, to present and potential customers.•
  • Performing a variety of cash control and customer service functions including posting payments, preparing loan documents and balancing a cash drawer.
  • Maintaining loan files for 100% compliance with company policies and procedures.•
  • Other functions include but are not limited to completing and processing loan applications, contacting present customers for late payments, answering phones, photocopying, filing, etc.•
  • Other requirements assigned by Management, based on the staffing and marketing needs of the branch.

Preferred Qualifications:

  • Consumer Finance experience preferred
  • Training and/or experience in Customer Service
  • Previous responsibility with cash control maintenance
  • Sales or Marketing experience
  • Outstanding communication skills, written and verbal
  • High School diploma

Benefits:

  • Competitive compensation
  • Monthly Incentives
  • Medical, Dental, Life & Cancer Insurances, LTD
  • Flexible Spending Account
  • Paid Time Off
  • 401k Match

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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First Heritage Credit was founded and in 1995, on the basic business principle that we can be most successful if we treat our employees, customers and each other with dignity and respect. This has worked well for us because today, First Heritage Credit serves over 116,000 customers through 101 branches operating in Louisiana, Mississippi, Tennessee, South Carolina, and Alabama. Since we are a community based Lender, lending decisions are made locally by Branch Managers who live, shop and work in the communities they serve. This community knowledge and personal interaction allows us to customize personal installment loans that meet the customer’s financial need with a payment they can afford. In addition to personal loans, First Heritage Credit provides financing to local merchants for consumer items such as furniture, appliances, electronics, ATV’s and much more.

We are committed to providing our employees with a competitive compensation and benefits package and a positive and rewarding work environment. We continually seek career oriented, motivated and customer service driven individuals to join our Company. Our emphasis on training, education and individual and team performance goals provides employees with an opportunity to advance within our Company.

Come join the First Heritage Credit team!!

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