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Client Success Manager, Payroll Services

PrimePay, LLC. Newark Full-Time
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At PrimePay, we believe in the power of small businesses. That’s why, since 1986, we have been taking care of their back-office tasks like payroll, HR, Time Clock and benefits admin services, so they can concentrate more on their business. With 30 offices nationwide, we can’t wait for you to join our growing team.

The Client Success Manager is responsible for supervising the daily tactical operations and execution of all payroll processes performed by a team of Supervisors and Client Success Representatives (Payroll Specialists) as well as providing daily supervision and ongoing development of the payroll team. The position, through management of direct reports, ensures all payroll activities are carried out in accordance with GAAP, APA, SOX and company guidelines, ensuring efficient and effective practices are being utilized throughout the processing center. This position functions as a control checkpoint for compliance and quality results, an escalation point for problem resolution, a communication point for cross departmental relationship building, and a development/mentoring point for direct reports.

No two days will be the same. But here is what you can expect:

  • Managing daily operations including planning, directing, and supervising complex payroll operations activities carried out by a staff of Client Success Representatives
  • Overseeing daily activities of Client Success Representatives
  • Resolving client issues and handling escalated situations
  • Maintaining appropriate staffing levels through ongoing recruiting and interviewing
  • Training all new specialists      
  • Educating staff with regard to new payroll issues
  • Conducting annual salary reviews of staff
  • Overseeing workflow of Production Room
  • Ensuring accuracy of New Client paperwork
  • Providing necessary reports to management and recommending operational changes in response to changing conditions
  • Ensuring that an environment of cooperation, communication, and support exists between the payroll operations staff and the sales organization
  • Continuously reviewing Payroll procedures documentation to ensure it reflects current practices; ensures timely updates
  • Through direct reports, ensuring timely and accurate filing of all associated payroll taxes and compliance with Federal, State and Local tax laws
  • Building a working partnership between the Payroll and Tax departments to provide appropriate reporting and transaction information and assist in the resolution of queries

PrimePay offers a comprehensive benefits plan that includes medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD plus a competitive salary.

The right candidate for the Client Success Manager position will have these qualifications:

  • BA/BS degree preferred or equivalent experience in the payroll field
  • Minimum 2 years of experience in payroll services, specifically working in the payroll outsourcing industry
  • Certified Payroll Professional preferred (CPP)
  • Able to lead teams and develop individuals
  • Proven customer service and communication skills
  • Well-established time management skills and the ability to meet deadlines with accuracy
  • Clear oral and written communication skills, including proper grammar usage
  • Analytical and detail oriented
  • Proactive and innovative problem solver
  • Positive attitude to all internal and external clients

Recommended skills

Complex Problem Solving
Time Management
Self Motivation
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Our goal is to take care of back-office tasks so small businesses can get back to doing what they love.

Whether that’s running their business or getting involved in their community, PrimePay exists to help business owners achieve their dreams by ensuring compliance and providing exceptional support.

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