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5e1339b5f1b88ae4b9865d30c0958a32

Customer Support Representative

ACS Solutions Westborough, MA, MA Full-Time
$16.00/ hour
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We are looking for a Customer Care, Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues and inquiries with proper training provided.

 

Pay: 16/hour (unlimited weekly overtime offered) Time and half $24/HR

Working Must be available to work any shift between 8:00AM and 8:00PM (8 hour shift - after training, 10:30AM to 7:00PM or 11:30AM to 8:00PM)

Location: Westborough, MA

Interview Type: Phone Interview

 

Position Overview

1.     The candidate will be responsible for providing quality customer service

2.     Providing support to customers daily, including phone interaction, problem resolution and account transaction processing in a timely manner.

3.     Responding to any incoming phone calls from customers or top clients

4.     Coordinate and expedite customer inquiries to other departments for resolution

5.     Responding to customer inquiries in a timely manner and ensuring the customer is satisfied

6.     Investigates and corrects errors in customer accounts

7.     Responds to customers verbal and/or written inquiries

8.     Growth opportunity internally

 

Must Haves/Qualifications:

1.     Experience in customer service facing role

2.     Strong attention to detail, strong verbal communication, handle fast paced environment

3.     Reliable transportation to Westborough, MA

4.     High School Degree or Higher- Requirement

 

Must Haves/Qualifications:

1.     Experience in customer service facing role

2.     Strong attention to detail, strong verbal communication, handle fast paced environment

3.     Reliable transportation to Westborough, MA

4.     High School Degree or Higher- Requirement

Recommended skills

Transaction Processing (Business)
Customer Service
Call Centers
Complex Problem Solving
Verbal Communication
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