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IT Help Desk Tech job in Chicago at Roseland Community Hospital

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IT Help Desk Tech at Roseland Community Hospital

IT Help Desk Tech

Roseland Community Hospital Chicago, IL Full-Time/Part-Time
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The IT Help Desk Tech will provide user support and customer service on hospital supported computer applications and platforms as well as network and technical support using ticketing system.  
 
Responsibilities: 
    • Manage Help desk tickets in timely and efficient manner 
    • Triage, install and make changes/repairs to computer hardware and software 
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions 
    • In professional mannerism walk the end user through the problem solving process 
    • Follow up with end users to ensure issues were resolved 
    • Encourages and builds positive relationships and communicates effectively with all in house   staff, outside agencies and vendors 
    • Other duties as assigned 

Qualifications: 
    • Bachelor’s degree in Computer Information Systems or equivalent experience in healthcare and education in lieu of degree. 
    • Must have at least 5 – 7 years’ experience 
    • Strong knowledge of customer service skills 
    • Strong written and oral communication skills with keen attention to detail 
    • Understanding of computer systems, mobile devices and other healthcare related tech products 
    • Expertise in MS Office products, Windows Servers and Active Directory preferred 
    • Must possess solid analytical, communication and technology skills 
    • Must maintain upmost confidentiality of information 
    • Must be self-motivated reliable individual with willingness to understand, use and learn new technology 
    • Customer oriented, cool tempered team oriented individual 
    • Able to manage multiple tasks effectively in high pressure time sensitive environment 

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