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Customer Service Representative - Medicare

OLSA Resources, Inc MIDDLE CITY WEST Full-Time
$15.00/ hour
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The World’s leading Healthcare Insurance Company is looking for Call Center Customer Service Representatives to join their team!

Job Description:

As a Healthcare Customer Service Representative, you will handle benefit, eligibility, and claims inquiries via telephone, internet or written correspondence. Fundamental responsibilities of this role include, but are not limited to:

  • Answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors
  • Triage work to appropriate staff/business areas as needed
  • Document interactions with members, providers or etc. to track contact reasons and trending
  • Ability to adhere to corporate policies/procedures; remain current on industry data
  • Perform a thorough review of claims history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
  • Use applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
  • Deliver world class service at all times to both internal and external customers.


  • Customer Service experience a must
  • Call Center experience
  • Billing experience
  • Claims experience
  • Telephone Etiquette a must
  • Regular, reliable attendance is a must


  • High School Graduate or Equivalent 

Details pertaining to the Full-Time CSR Class: (40 hours a week) 8 am to 8 pm 

Training schedule will be 8:30 AM to 4:45 PM M-F from Sept 30th to Dec 23rd

Work Schedule will be Monday thru Friday (shift between 8 AM to 8 PM)

Must be available for an interview on either August 22nd or September 5th

Start Date: September 30th

JOB TITLE: Customer Service Representative 

LOCATION: Philadelphia, PA (Center City)

DURATION: 6 Months (Potential for Conversion)

PAT RATE: $15.00/hr

Recommended skills

Customer Service
Call Centers
Healthcare Customer Service


Salary Details

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Customer Service Representative - Medicare
$15.00/ hour
Estimated Salary: $69K
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