The World’s leading Healthcare Insurance Company is looking for Call Center Customer Service Representatives to join their team!
As a Healthcare Customer Service Representative, you will handle benefit, eligibility, and claims inquiries via telephone, internet or written correspondence. Fundamental responsibilities of this role include, but are not limited to:
Answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors
Triage work to appropriate staff/business areas as needed
Document interactions with members, providers or etc. to track contact reasons and trending
Ability to adhere to corporate policies/procedures; remain current on industry data
Perform a thorough review of claims history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
Use applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
Deliver world class service at all times to both internal and external customers.
Customer Service experience a must
Call Center experience
Telephone Etiquette a must
Regular, reliable attendance is a must
High School Graduate or Equivalent
Details pertaining to the Full-Time CSR Class: (40 hours a week) 8 am to 8 pm
Training schedule will be 8:30 AM to 4:45 PM M-F from Sept 30th to Dec 23rd
Work Schedule will be Monday thru Friday (shift between 8 AM to 8 PM)
Must be available for an interview on either August 22nd or September 5th
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