Junior Communications Agent: Telecommunications
Precision Innovation Group
Precision Innovation Group delivers innovative solutions for campaign management through personal engagement, intuitive interactions and fostering an environment where the customers truly do come first. Our campaign management teams are dedicated to treating each consumer with individual attention and focus in order to consistently improve the overall customer experience and service satisfaction. Precision Innovation Group is seeking a new addition to our team who is focused on delivering quality care to our valued customers.
Summary of the Position: The Junior Communications Agent will be based in our corporate office. The right candidate will be an integral part of our talented team, supporting our continued growth.
Primary Duties of Junior Communications Agents :
- Process all customer inquiries regarding product availability and service area, product description and application, account status and order tracking.
- Facilitate new account setup, price point adjustments, product information and literature, and basic questions.
- Process all orders and establish credits as necessary.
- Develop and analyze reporting procedures for customers and basic protocol.
- Perform other duties as assigned.
- Excellent communication skills in multiple avenues (written and verbal)
- Ability to assume leadership responsibilities with minimal supervision
- Demonstrated organizational skills, work planning and forward thinking
- Ability to adapt, accept, and promote changes while contributing to a team centric environment
- Ability to follow and promote company policies and procedures
The ideal candidate should possess the following qualities:
- Bachelor’s degree preferred
- Minimum of 1-2 years customer service with demonstrated leadership responsibilities
- Excellent verbal and written communication skills
- Willingness to learn
- Desire to achieve and drive to excel
- Self motivated with a persistent work ethic
- Ability to multitask and stay organized while learning new information about our customers and their industries
- Posses the ability to maintain a positive attitude
Customer Service Advertising
Customer Service Marketing