VXI is GROWING! We're expanding our bilingual customer service team in your Los Angeles location!
If you want a job that you can build into a career and have opportunity for growth as well as stability, then VXI is a place you want to be in. We are looking for Bilingual Spanish Customer Service Representatives to join our team!
As a VXI Global Solutions Customer Service Representative, you will receive inbound calls regarding customer concerns relating to phone, internet and/or TV cable services. Customer Service Representatives must be a great listener, be empathetic, and help resolve their issue. Customer Service Representatives will be assisting customers in crisis while offering outstanding world class customer service!
For an immediate interview, we allow walk-in interviews. Simply complete an online application (at home or in our office) and come to our office for your interview.
General Duties & Responsibilities
• Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.
• Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.
• High school diploma or GED.
• Must be able to pass a background check and drug screen. We’ll review 7 year history
• Full Time position up to 40 hours per week
• Flexible working schedule. Program is a 24 / 7 work week
• Exemplary Attendance Records with Previous Employers.
• Bi-Lingual Spanish Required
• Excellent typing skills. 25 wph
General Knowledge, Skills & Abilities
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
Customer Account Representative Responsibilities:
- Customer Care Representative with Sales will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Successful Customer Care Representatives are patient, empathetic, and passionately communicative.
- Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- Inbound Customer Service Representative and Sales Representatives are also expected to use a consultative sales approach as you build trust and rapport, learning about the customers’ needs.
- In addition, you will be required to overcome objectives and meet a required quota’s / metrics.
- Your goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- *Able to submit to a background check and drug test upon offer of employment*
Customer Account Representative Benefits:
- Full Health Insurance (Medical, Dental, & Vision)
- Fun Work Environment
- Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
- Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
- Referral for Life Program ™- Referee receives a residual bonus every pay period for you and your referral. restriction may apply
- TV programs employee discounts – If applicable, employee receives TV program at an employee discounted rate
Resolve Customer Issue