Customer Service Representative - Position Overview at We Are THiNK
The Candidate should be highly organized, able to self-manage projects and tasks, and work closely with others to collaborate on solutions for customers.
The role requires the Customer Service Representative to execute tasks and projects that maintain and build on the excellent client and customer experience, including marketing, sales, customer service assistance, renewal processing, and compliance.
Customer Service Representative Duties:
Manages the sales budget and finances within company guidelines.
Interact with the clients new and existing customers (build new business)
Help resolves customer issues and queries
Performs other job-related duties as assigned.
Identify prospects and leads from a variety of source
To develop/implement branding material.
Actively engages with colleagues to continuously strive to improve processes, create efficiencies and reduce costs.
Focuses on acquiring new customers while growing share existing customers.
Measure business coming through
Coordinates sales negotiations
Participate in development workshops to enhance sales and marketing skills
Meets or exceed the sales target determined for the territory.
Develop strong relationships between customer and client, building a loyal customer base.
Meets assigned targets for business retention and strategic objectives in assigned accounts
Proactively assesses, clarifies, and validates client needs on an ongoing basis.
Responsible for renewal sales cycle
Provides timely and accurate reports as needed.
Maintains high client satisfaction standards.
Requirements / Qualifications for the Customer Service Representative Role:
Bachelor’s degree or equivalent work experience.
Work experience in paint sales (preferred)
Demonstrates a high level of professional verbal and written communication skills
1 to 3 years of sales or marketing experience
Basic knowledge of MS Office (Word, Excel, and PowerPoint) and CRM systems (for documenting sales activities).
To be considered: Please send an up to date resume to our Recruitment Manager.
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