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*Customer Service Representative* Fresh Start! at THiNK

*Customer Service Representative* Fresh Start!

THiNK Austin, TX Full-Time
$45,000.00 - $56,000.00 / year
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Customer Service Representative - Position Overview at We Are THiNK

The Candidate should be highly organized, able to self-manage projects and tasks, and work closely with others to collaborate on solutions for customers.

The role requires the Customer Service Representative to execute tasks and projects that maintain and build on the excellent client and customer experience, including marketing, sales, customer service assistance, renewal processing, and compliance.

Customer Service Representative Duties:

  • Manages the sales budget and finances within company guidelines.

  • Interact with the clients new and existing customers (build new business)

  • Help resolves customer issues and queries

  • Performs other job-related duties as assigned.

  • Identify prospects and leads from a variety of source

  • To develop/implement branding material.

  • Actively engages with colleagues to continuously strive to improve processes, create efficiencies and reduce costs.

  • Focuses on acquiring new customers while growing share existing customers.

  • Measure business coming through

  • Coordinates sales negotiations

  • Participate in development workshops to enhance sales and marketing skills

  • Meets or exceed the sales target determined for the territory.

  • Develop strong relationships between customer and client, building a loyal customer base.

  • Meets assigned targets for business retention and strategic objectives in assigned accounts

  • Proactively assesses, clarifies, and validates client needs on an ongoing basis.

  • Responsible for renewal sales cycle

  • Provides timely and accurate reports as needed.

  • Maintains high client satisfaction standards.

Requirements / Qualifications for the Customer Service Representative Role:

  • Bachelor’s degree or equivalent work experience.

  • Work experience in paint sales (preferred)

  • Demonstrates a high level of professional verbal and written communication skills

  • Client-focused attitude

  • 1 to 3 years of sales or marketing experience

  • Basic knowledge of MS Office (Word, Excel, and PowerPoint) and CRM systems (for documenting sales activities).

To be considered: Please send an up to date resume to our Recruitment Manager.

Recommended skills

Client Services
Customer Service
Marketing Analysis
Retention Management
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