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Customer Service Representative at Ajilon

Customer Service Representative

Ajilon Madison, WI
$17.00 - $18.00/Hour
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Ajilon is searching for a Customer Service Representative with 0 year of experience for a full-time job at a well-established healthcare company in Madison, WI. This is an excellent contract-to-hire position that gives you the ability to work with a company with a strong emphasis on Customer Service.

This position will entail providing great customer service in response to inbound customer contacts. The goal of a customer service representative is the fast resolution of questions and requests and providing backup administrative support when it is available.

Responsibilities:

Customer Service:

·      - Guarantee that phone calls are answered quickly and meet all service level agreements

·      - Keeps track of metrics on a monthly basis, including but not limited to:

              -  Adherence: We will monitor when an agent logs in and out and breaks 

              - Quality: You will be monitored and scored a minimum of once a week on calls to make sure we are giving excellent service

              - Transfer Rate: Percentage of calls where you successfully transfer the customer to another office for further assistance

       - Transfers and escalates phone calls to other staff members when more help is needed

Administrative Support:

·      - Documents contacts for tracking/reporting purposes

·      - Confirms customer contact information and updates the company records when information is changed

·      - Troubleshoots customer issues by communicating issues

Recommended Skills

  • Administration
  • Customer Service
  • Metrics
  • Service Level Agreement
  • Telephone Skills
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