The Member Service Representative assists members in opening new accounts, interviewing, underwriting and closing of loan requests, explaining the benefits of the credit union’s products and services, and performing teller transactions.
Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member service.
Accurately process member transaction and service requests.This includes but is not limited to deposits, withdrawals, transfers, payments to and from the member’s account, and opening new or maintaining existing accounts.
Assist and educate members with selecting the products and services that best meet their needs and recommend other complementary services to provide member satisfaction, increase product penetration, and promote the credit union.
Provide timely responses for account inquiries, member questions and member research requests.
Maintain accuracy in balancing and integrity in all actions related to member accounts.
Conduct follow-up and outbound calls to members/potential members in a professional and timely manner.
Assist in conducting and documenting branch audits as needed.
Maintain and apply a comprehensive knowledge and understanding of all credit union products, services, policies, and procedures.
Contribute effectively to personal/individual, department and organizational goals.
Possess a basic understanding of financial institution regulations and how they apply to the credit union.
Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.
Maintain confidentiality of member account information.Follow established policies and procedures in responding to inquiries and requests.
Contribute to a positive working environment by acting as a team player with in the branch and the credit union as a whole.
Maintain a clean, organized workstation.
Research and resolve discrepancies for self, and assist others. Report any discrepancies to the supervisor as necessary.
Assist all areas of the Credit Union as needed.
Establish new member relationships by following procedures and established qualification guidelines.
Analyze account opening documentation to best determine membership and account options available and adhere to risk mitigation procedures.
Educate members on loan protection products.
Analyze credit report to identify financial needs and educate the member on our products and services to best help them with their needs.
Serve as a point of contact in a centralized lending environment, including making advocacy calls to our members as appropriate and conducting loan closings in branch.
·High School degree required, Associates or Bachelor’s degree preferred.
·2+ years prior credit union/banking experience preferred.
·Prior customer/member service skills, including ability to cross-sell services and products.
·Excellent verbal and written communication skills.
·Computer skills and proficiency in MS Office Suite required.
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