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Fulfillment Coordinator

PrideStaff Sterling Full-Time
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Our client, a leader in the Electrical Solutions and Product Supplier industry, is seeking a Fulfillment Coordinator to ensure that the business runs efficiently and effectively from the sales process through implementation. This is a critical position for the success of the company and we are looking for a talented candidate to fill this important role. Excellent pay and great benefits!


Responsibilities: Fulfillment Coordinator

  • Receive orders from customer and enter into the Sales Register accounting for any differences.
  • Create Purchase Orders for merchandise or merchandise being shipped directly to the customer.
  • Make sure that all data is entered correctly on the Purchase Order and correct as necessary.
  • Handle Credit Memo's when a customer requests permission to return merchandise.
  • Process orders.
  • Complete Job Information Reports and billing to job accounts.
  • File records in the appropriate files as necessary.
  • Closed Purchase Order File
  • Answer telephones and Photocopying as necessary to deal with customer issues or production delays.
  • Provide the highest level of customer service to all clients. 

Specific Job RequirementsFulfillment Coordinator

  • Strong attention to detail and data entry skills.
  • Strong experience in Customer Service type role.  
  • Understanding of the overall Sales Process and ability to address issues as they arise.
  • Possess extensive knowledge of electrical products and their functions.
  • Ability to operate a ten-key calculator.
  • Math skills that include calculating percentages, decimals (.1, .01, .001) and discount multipliers.
  • Ability to answer telephones and provide courteous, prompt and efficient service to customers.
  • Possess basic knowledge of computers and the Internet (vendor websites).
  • Possess filing skills, both alphabetically and numerically.
  • Ability to perform basic computer skills to track and facilitate vendor price checking, rebates, and quotations.
  • Capacity to multi-task, to be organized and consistent.
  • Capabilities to ask questions, understand the application and offer materials that fulfill those requirements.
  • Ability to upsell cost-effective alternative materials.
  • Receive and forward customer and vendor feedback while making suggestions for improvement.
  • Desire to exceed expectations and earn customer trust and confidence in one’s capabilities and performance.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$66K
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Fulfillment Coordinator
Estimated Salary: $64K
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In 1978, George Rogers had a vision, a dream to create a new type of staffing organization—one that offered the resources and expertise of a national firm with the spirit, dedication and personal service of smaller, entrepreneurial firms. The result is PrideStaff, a national staffing organization delivering innovative solutions to the challenges employers face every day. Through a combination of strong leadership at the national and local level, PrideStaff has consistently delivered exceptional service to our clients and field associates. Over our 25 plus year history, our model has been highly successful. Year after year, our growth has consistently outpaced the growth of the staffing industry.


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