Very fast paced company is seeking several energetic Customer Service Representative/Call Center to join our team! We have a great team that wants you to succeed at your job. This position will spend the majority of their time on the phone speaking with clients and handling any questions, concerns, or issues while in a brand new call center! We have full time positions available and are ready to make offers at $14.50/hour!!
· Answer a high amount of inbound phone calls.
· Ensuring call metrics are enforced and met.
· Responsible for handling any client questions, concerns, or issues.
· Responsible for account maintenance, updates, and handling any necessary changes.
· Prepare daily phone call logs.
· Maintain a high level of professionalism at all times.
· Participate in QA assurance.
· Upholding company standards and procedures.
· Fast paced
· On time
Full time schedules are : Mon – Fri | 10:30am to 7:00pm with rotating Saturday’s 9:00am to 1:00pm
Must be able to pass a CORI background check and drug screen prior to starting!
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions
Identify Customer Need
Resolve Customer Issue