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Technical Support -Level 1

Direct Client • St. Louis, MO

Posted 1 month ago

Job Snapshot

Travel - None
Experience - 5 years
Degree - None
Computer Software

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Job Description

Job Title: Technical Support

Location: Montvale, NJ/  St Louis

Duration: 6-12 Month Contract

**Independemt Consultant (W2)


Job Description

Open Positions - Morning Shift 9:00 pm to 5:45 pm EST Sunday to Thursday with Friday and Saturday off  ***The first 6 weeks will be training. During training, the shift will be normal business hours from 9-5: 45 PM EST.

*** This role can be Montvale NJ or St Louis

Job Requirements


  • This role is responsible for providing phone and chat support for all customers within the firm.
  • This includes guidance, assistance, coordination, and follow up on questions and issues on all applications, hardware and software.
  • Provide Level 1 phone/chat support. Meet and/or exceed service level agreements for assigned support tickets
  • Record requests, incidents and status information through the use of firm's ticket handling system
  • Support the implementation and deployment of internal business systems and solutions
  • Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status ·
  • Provide detailed documentation of all customer transactions via our ticket handling system.
  • May be required to help train and support our new hires via peer advising.



  • Minimum Experience in Service desk support and Customer Service Support
  • Technical experience in many areas of networking and software e.g. LAN, WAN, Server, and 3rd party apps
  • Knowledge of MS Office Product Suite including 2013 and Windows 10
  • Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and air cards
  • Ability to multitask and function in a fast-paced, high energy environment .
  • Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work.
  • Ability to build productive relationships with peers
  • Keywords

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