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Company Contact Info

  • Rocklin, CA
  • Samuel Shetti

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Customer Care Specialist

Integrated Resources, Inc • Rocklin, CA

Posted 2 months ago

Job Snapshot

Contractor
Other Great Industries
Customer Service

Job Description

Title:                Customer Care - Call Centre

Location:         Rocklin, California

Duration:                    4 months +

Shifts:              Monday- Friday – General shift.

 

JOB DESCRIPTION

  • Roles related to the sales and marketing of client’s products, maximizing value from the sale of products, and the identification and fostering of alliances and new business opportunities.
  • Provides internal and external customers with services via telephone in a variety of topics requiring specific technical knowledge.
  • IMPACT: Impacts direct work team through accuracy, efficiency and timeliness of own work.
  • COMPLEXITY: Recognizes and solves typical problems from clearly defined options. ACCOUNTABILITY/ INDEPENDENCE: Accountable for efficiency, timeliness and accuracy of own work; works within established procedures and guidelines; has limited opportunity to exercise discretion; evaluates and selects solutions from established options.
  •  

Job Requirements

  • EXPERIENCE: Requires some formal training and practical experience in addition to training on the job.
  • ORGANIZATION: Typically reports to a Manager role or Project Manager role (for a defined period of time) based on organizational set-up, will have a lead person for day-to-day guidance
  • High school diploma/equivalent required plus 1-3 yrs relevant work experience

 

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