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  • Washington, DC

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Call Center Representative

YIF Management • Washington, DC

Posted 1 month ago

Job Snapshot

Full-Time
$26.00 - $28.00/Hour
Real Estate - Property Mgt
Real Estate

Job Description

Essential Duties & Responsibilities 

  • Maintain broad knowledge of clients, products, and services
  • Document customer interactions and transactions
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Accurately process phoned, faxed and e-mailed orders.
  • Data entry of faxed, emailed and phone in orders for production
  • Coordinate between sales and production to meet customer deadlines
  • Communicate with customers to determine expected delivery date and time.
  • Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Assisting sales staff with expediting orders and communications with the production floor
  • Answer the telephone and direct callers to appropriate departments
  • Greet customers in a courteous, friendly, and professional manner
  • Participate in educational opportunities internally and externally to enhance knowledge of product and job skills

Job Requirements

Skills, Knowledge and Ability Requirements 

  To be considered for the Call Center Representative position, the following conditions must be met:

  • A minimum of 1-year previous customer service experience
  • Strong organizational and listening skills
  • Ability to work overtime if required
  • Ability to work independently and prioritize work with deadlines
  • Ability to work in a fast-paced, team environment to meet required deadlines
  • Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
  • Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
  • Ability to read, interpret and understand drawings and specifications
  • Computer experience a must and typing of numbers with accuracy
  • Previous customer service experience in glass industry preferred
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