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Customer Service Representative

Indu LLC • Omaha, NE

Posted 2 months ago

Job Snapshot

Import - Export
Distribution - Shipping

Job Description

Position: Customer Service Representative
Work Location Address:10110  Street, Omaha, NE, 68127
Assignment Details
Estimated Regular Hours/Week:40.00
Shift: Standard
Tentative Shift Start Time: 12:00 PM
Tentative Shift End Time: 8:30 PM
Position Details
Drug Screen: Yes
Background Checks: Yes

Job Requirements

Position Description
  • Professionally handle international consumers and company vendors in and outside of the U.S., in a skilled and courteous manner by telephone and electronically
  • Provide quality service and support in a variety of areas by researching solutions and contacting the parties involved including logistics companies, freight forwarders, payment companies and other external and/or internal group.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
  • Track and document all interactions in Borderfree proprietary order management and support systems
  • Respond & follow-up with customers’ inquiries quickly and effectively
  • Open inquiries with various vendors using ticketing system and tracking the tickets to ensure responses
  • Communicate responses to clients and customers via support cases, emails and/or phone
  • Assist Borderfree Finance Operations by maintaining data on lost or returned packages
  • Contribute to team effort by accomplishing related results as needed.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Skills Required A detail-oriented individual who can ensure that our clients’ inquiries and concerns are addressed in a timely manner and resolved to their satisfaction. You are pro-active and can work with teams from some of the biggest American online retailers, international vendors and consumers, as well as other departments within the company.
Skills Preferred:
  • Relevant work experience in a Customer Service capacity 
  • Experience in eCommerce, online payments, credit card processing and/or logistics and freight forwarding is preferred
  • Attention to detail, analytical and organizational skills
  • Excellent verbal and written communication skills
  • Problem solving skills with the ability to work simultaneously on various projects and bring resolution to problems independently
  • Skilled experience on Microsoft Office with an emphasis on Excel, Word and Outlook
  • Must be willing to work flexing hours between 9am-9pm, as well as a Sunday shift.
Experience Preferred
  • Multilingual 
  • Experience in cross-border commerce or luxury eCommerce
  • Experience in Social Media 
  • Knowledge in Salesforce and Cybersource
Education Required
High school
Thanks and Regards,

Aditya Kumar

Sr. Recruiter| intiGrow

2760 Peachtree Ind. Blvd.

Suite D, Duluth, GA - 30097        

Tel: 678-666-4373 | Fax: 877-712-GROW

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