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(CSR) Customer Service Representative - Bilingual is a Plus! job in San Francisco at Local Firm Hiring!

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(CSR) Customer Service Representative - Bilingual is a Plus! at Local Firm Hiring!

(CSR) Customer Service Representative - Bilingual is a Plus!

Local Firm Hiring! Easy Bay Area, CA Full Time
$33,328 - $36,400/Year
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We are seeking a (CSR) Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Recommended Skills

Customer Service
Explain Product Feature
Help Customer
Identify Customer Need
Resolve Customer Issue

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