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Sales Representatives/ Customer Service job in Bloomfield at Collabera

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Sales Representatives/ Customer Service at Collabera

Sales Representatives/ Customer Service

Collabera Bloomfield, CT Contractor
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Industry: Health Care

Job Title: Sales Representatives/ Customer Service

Duration: 3+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: Mon-Fri 8-5

Location: Bloomfield, CT 06002 [remote during COVID-19]


***** Looking for someone with Sales Representatives or customer service experience *****

WAH position to start then potential to move onsite in Bloomfield, CT

OT could be offered weekends/weekdays



WAH position to start then potential to move onsite in Bloomfield, CT location once reopened. Candidates must have reliable internet connection. OT could be offered weekends/weekdays, must be approved by manager prior to working it.


The Sales Operations Analyst role within the Enterprise Sales Effectiveness team will deliver and define information and analysis to drive decision making processes and support business operations for internal and external customers.  The role supports the Sales Effectiveness (ESE) team regarding but not limited to producer compensation strategic E2E valuation, framework and formulation of producer programs, reporting from various source systems, sales inquiries, projection analysis, compensation payment logistics and assists with researching and analyzing operational policies and procedures to standardize and develop best practices for the organization while working in a team environment and with strategic partners outside of the ESE team.


Primary Accountabilities:

Provide compensation support for assigned markets.  This includes validating policy detail, calculations and processing of overall payments.

Conduct compensation analysis and investigate producer payment issues that impact the producer’s payout.

Field business requests from leadership and provide tactful response leveraging individual contributor knowledge and resources.

Provides subject matter expertise and serve as market expert regarding specific compensation issues.

Ability to collaborate and work closely with business partners such as but not limited to Producer Value Stream, Agile, IT, Commissions, Legal, Underwriting, Operations, Marketing, Pricing, Products, Finance and Sales departments that have various levels of experience resolving gap analysis and problem resolution process.

Analyze and process monthly/quarterly/annual payments for producers receiving supplemental or non-standard compensation.

Process check and wire payments.

Collaborate with Producer Value Stream Team, Producer Relations Director and Regional Producer Relationship Managers to oversee and maintain budget expense and efficiencies in current processes.

Collaborate with the reporting, analytics and administrative teams to be able to draw conclusions from analysis and apply insight and decisive but quantifiable execution based on the findings.

Prepare various ad hoc requests for internal clients and customers.

Assist in compensation program design and drafting of future Non-Standard agreements for key producers. This includes developing, testing and implementation of the programs advising with Legal and Compliance teams.

Creates and maintains document of standard operating procedures.

Assist Manager and team as needed in day-to-day activities related to producer compensation, research, analytics and/or special projects.


Prior experience working with Brokers and Sales Representatives is a plus.

Experience working with CRM tools and systems a plus

Example, Salesforce, IBM or similar customer relationship management platforms

Analytical abilities a must and is required to navigate the day to day inquiries and challenges presented by internal and external business partners.

Motivated self-starter who is detail-oriented with strong organizational skills and time management

Ability to function in a high demand work environment while managing multiple priorities

Excellent oral, written and presentation skills

Ability to function equally as an individual and as a team player with proven ability to manage strong working relationships within the organization

Proficient with MS Office and database applications



3+ years’s insurance or related experience. (Carrier experience a plus)

Bachelor’s degree required; Preferably in Business, Finance, Mathematics.

7+ years equivalent work experience if not degree not in Business, Finance, Mathematics


If you are interested and would like to discuss this position, please call me back at

or email me at elvin.gohil[ Link removed ] - Click here to apply to Sales Representatives/ Customer Service


Recommended Skills

Decision Making
Complex Problem Solving
Time Management
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