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Customer Service and Benefits Verification

AppleOne Livermore, CA Full-Time
$17.00 - $19.50 / hour
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The world's leading medical device manufacturer is looking for a Customer Service Rep with experience in Medical Benefits Verification. 

This is a Temp to Hire role. Great benefits upon hire!

Must have excellent computer skills. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue with orders and benefits questions, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service complaints by performing activities such as exchanging merchandise, and researching issues. Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with explaining insurance benefits coverage, computer applications, such as MS Outlook or data entry software.

Must have previous Medical Benefits Verification experience. 

Education/Experience: High school diploma or GED preferred.

1 month-2 years customer service related experience required.

Recommended skills

Computer Literacy
Attention To Detail
Customer Service
Interpersonal Skills
Data Entry

Salary Details

This salary was provided in the Job Posting.
Hourly Salary

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Customer Service and Benefits Verification
$17.00 - $19.50 / hour
Estimated Salary: $72K
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Job ID: AL1010101


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