Summary: Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, Front Desk personnel must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages.
As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Report any violations of the Rules and Regulations that are noticed at any time.
Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
Follow Policy regarding lost and found items.
Minimum three to six months related experience and/or training.
This position requires standing, walking, bending, kneeling, stooping, and crouching throughout the shift.
Must be bi-lingual in English and Spanish.
Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
Ability to lift, push, and/or pull up to 30 lbs.
Proficient in Microsoft Word and Excel skills.
Employee reports directly to the department supervisor and/or the Association Manager of the community.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
KW Property Management & Consulting is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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