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Customer Service Specialist - Benefits job in Richardson at A-Line Staffing Solutions

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Customer Service Specialist - Benefits at A-Line Staffing Solutions

Customer Service Specialist - Benefits

A-Line Staffing Solutions Richardson, TX Full-Time
$17.00 - $17.75/Hour
Apply Now

A-Line Staffing is now hiring a Benefits Customer Service Specialist in Richardson, TX. The Benefits Customer Service Specialist would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this position, please contact Samantha Eelbode at

(586) 710-7955
or apply to this posting.

Benefits Customer Service Specialist Compensation

  • The pay for this position is $17 per hour
  • There is an additional $0.75 per hour incentive for candidates who are bilingual and able to take calls in Spanish or French
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Specialist Highlights

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • The required availability for this position is Monday-Friday from 7am-7pm

Benefits Customer Service Specialist Responsibilities

  • Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
  • Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in a professional manner
  • Regularly participate in team meetings and training
  • Perform other duties as assigned

Benefits Customer Service Specialist Requirements

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
  • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
  • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
  • High level attention to detail, multi-tasking, and ability to organize work
  • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
  • Ability to work autonomously in a self-paced, self-motivated team environment
  • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
  • Ability to understand and follow oral and written instructions
  • Ability to type 30 words a minute
  • Experience working in a customer service-related field
  • High School degree required Attendance is mandatory for the first 90 days

If you think this Benefits Customer Service Specialist position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

586-710-7955

(877) 782-3334
ext. 272

[ Email address blocked ] - Click here to apply to Customer Service Specialist - Benefits

 

Recommended Skills

  • Analytical
  • Attention To Detail
  • Business Requirements
  • Communication
  • Confidentiality
  • Customer Service
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