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Senior Customer Service Representative

Express Employment Professionals Lebanon, OH Full-Time
$51,000.00 - $55,000.00 / year
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Senior Customer Service Representative
Mason, OH
$51,000 - $55,000k, BOE

Essential Functions:

  • Provides assistance and act as liaison between company and customer within the Customer Portal.
  • Compile records and report on various aspects of production, such as materials and parts used and products produced
  • Communication with freight carriers and automotive customers to ship products
  • Analyze shipping orders to determine quantity and type of transportation needed
  • Maintain contact with carrier representatives to make arrangements and issue instructions for loading products.
  • Manage current shipping department personnel
  • Informs shipping department of location and time of arrival of transportation
  • Schedule customer demand for daily manufacturing
  • Work closely with Master Scheduler for forecasting

Safety Responsibilities

  • Take every reasonable precaution for the protection of the employee
  • Hold team accountable for their health and safety responsibilities. Actively discourage shortcuts and enforce safety policies with fairness and consistency.
  • Maintain good housekeeping and display cooperative involvement in all safety and health programs
  • Ensure prompt corrective action is taken when hazards are recognized or unsafe acts are observed
  • Enforce usage and care of Personal Protective Equipment (PPE)


  1. Safety minded
  2. Exhibits ethical conduct
  3. Sets high expectations for him/herself and the organization. Driven by metrics.
  4. Customer service oriented
  5. Strong written and verbal communication skills
  6. Strong initiative
  7. Autonomous and self-directed
  8. Maintains a great attendance record
  9. Ability to multi-task and handle several projects

Supervisory Responsibility:

This position does have supervisory responsibilities.


While performing the duties of this job, the Sr.  Customer Service Representative will be in a manufacturing environment where loud noises and hot or cold temperatures are possible.

Physical Demands:

  • Stand: Occasionally
  • Walk: Frequently
  • Sit: Frequently
  • Use hands to finger, handle or feel objects, tools or controls: Frequently
  • Reach with hands or arms: Frequently
  • Climb stairs, balance, stoop, kneel – Occasionally
  • Lift and/or move up to 25 lbs. – Frequently
  • Lift and/or move up to 50 lbs. - Occasionally
  • Repetitive Motions -Occasionally
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus



Education & Experience:

  • Associates Degree in related field or 3-5 years’ experience in related field
  • Experience in materials/ production control, manufacturing, or related field
  • Automotive background preferred
  • Prior experience with lean manufacturing in a JIT environment is preferred
  • Strong administrative, clerical skills are a plus.
  • Proficient with the Microsoft Office Suite
  • Ability to compile and analyze data and make informed decisions

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, responsibilities and activities may change over time with or without warning.

** For an IMMEDIATE interview, please call 513-842-8000 and speak with an intake coordinator! **

To see a full list of available jobs, please check out our full listing HERE!
For more information, please contact Cori Stokes, at 513-842-8000, or via email: cori.stokes@expresspros.com

Skills required

Customer Service
Resolve Issue
Customer Relationship Management
Provide Direction


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Senior Customer Service Representative
$51,000.00 - $55,000.00 / year
Sales Representative
Estimated Salary: $64K
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Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 780 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

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