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Customer Service Representatives - BILINGUAL - Located in Topeka, Kansas
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Customer Service Representative Positions - BILINGUAL - Located in Topeka, Kansas
About Us
Our reputation is in our name: CFA Staffing - Customer - First - Always. CFA Staffing is a certified, female minority owned staffing service putting thousands of employees to work annually. We focus on light industrial, warehouse, clerical and technical staffing.
CFA Staffing is a certified, female minority owned staffing service putting thousands of employees to work annually. We focus on light industrial, warehouse, clerical and technical staffing.
Position Overview
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Our client is seeking to fill Customer Service Representative Positions - BILINGUAL (fluent in both SPanish and English) located at their KanCare Contact Center located in Topeka, Kansas. These are full-time positions working Monday through Friday between the hours of 8:00am-7:00pm (there will be several shifts between these hours). These positions will start remotely working from home until the KanCare Contact Center is available in December.
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems
Essential duties may include, but are not limited to:
· Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
· Answers questions about the eligibility process and provides general program information for Family Medical Programs
· Responds to calls courteously, accurately, and concisely
· Provides a high-quality customer service and focuses on the accuracy of information provided
· Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
· Use standard technology: telephones, e-mail, and web browsers
· Maintain with up-to-date knowledge of regulations, policies, and guidelines
· Complete all assigned training as necessary
MUST BE FLUENT IN BOTH ENGLISH AND SPANISH. MUST HAVE EXCELLENT COMPUTER KNOWLEDGE, TYPING SKILLS, AND DATA ENTRY KEYSTROKES; PLEASE MAKE SURE YOU LIST THIS EXPERIENCE ON YOUR RESUME AND MAKE SURE YOU ALSO LIST ON YOUR RESUME IF YOU ARE CURRENTLY WORKING ON THE KANCARE CLEARINGHOUSE PROGRAM AND WHAT POSITION YOU CURRENTLY HAVE!!
Benefits/Salary
Benefits are available immediately
Pay will be $15.00/hr.
Please email your resumes and contact information to Teri at [ Link removed ] - Click here to apply to Customer Service Representatives - BILINGUAL - Located in Topeka, Kansasand we will be making calls regarding these positions immediately so please make sure your contact numbers are included(phone # and email address). You will be required to pass a national criminal background check and drug test.
Additional Information:
Location: Topeka, Kansas
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Preferred Skills or Knowledge:
- Knowledge of Medicaid and managed care programs
- Active listening skills
- Customer orientated
- Ability to adapt/respond to different types of characters
- Able to multi-task, prioritize, and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
- Willingness to work part of a team
- Maintain the integrity and confidentiality of all records and communications
- All other duties as assigned
Minimum Qualifications/Experience
· High School diploma or GED equivalent; post-secondary education preferred
· Minimum of six (6) months’ experience in customer service
· Strong computer skills with the ability to maneuver in complex software systems
· Intermediate level of skill with MS Office, Outlook, and Internet usage
Please submit your resume and contract information to Teri at [ Link removed ] - Click here to apply to Customer Service Representatives - BILINGUAL - Located in Topeka, Kansas and she will be contact you immediately!!!
And again these positions are located in Topeka, Kansas; pay is $15.00/hr.; must have great skill set, attendance, and attitude; must have clean background and pass the drug screen as well.
Ideal Candidate Profiles: Customer Service Representative, Customer Service Agent, Call Center Agent, Administrative Assistant, Clerk, Office Manager, Receptionist, Secretary, Office Assistant, Office Clerk, Office Coordinator
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