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Company Contact Info

  • 35 Welby Road
    New Bedford, MA 02745

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Customer Service Representative

Enos Home Medical • New Bedford, MA

Posted 27 days ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
Degree - High School
Medical Equipment
Customer Service, Admin - Clerical

Job Competition

68

Applicants

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Job Description

Customer Service Representative

 

Responsibilities and Duties:

  • Answers incoming phone calls (within a minimum of 3 rings) in a pleasant and professional manner- takes customer orders.

  • Maintains open communication with patients/clients and referral sources.

  • Responds to patient/client questions and problems.

  • Services walk-in customers.

  • Assists in preparing driver routes, logs route changes, and driver communication on route sheets as they occur.

  • Sets up new patient/client files. 

  • Verifies private insurance, Medicare, Medicaid coverage.

  • Keys direct sales invoices into the computer

  • Pulls and keys orders into the computer. 

  • Prepares invoices for the following day's route deliveries.

  • Maintains rental files by verifying customer is still using equipment verifying Medicaid coverage each month and following up on Medicaid Pending patients

  • Types follow-up referral letters.

  • Complete incoming fax and mail orders in a timely manner

  • Performs other duties as requested.

After a 90-day, probationary period we offer the following benefits for full-time employees:

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • 401K Plan

  • Paid Time Off

  • Customer Service Incentive Program

     

    Enos Home Oxygen & Medical Supply, Inc. is an equal opportunity employer.  All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

     

     

     

Job Requirements

Qualifications:

   Education:

  • Graduate of an accredited high school.

   Experience/Knowledge: 

  • Previous data entry experience.

  • Typing and 10-key skills.

  • Excellent organizational and communication skills (verbal and written).

  • Excellent interpersonal and teamwork skills.

  • Ability to work well under pressure

  • Ability to maintain confidentiality and resolve conflict effectively and professionally.

  • Ability to multi-task, pay attention to detail, and excellent time management skills

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