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Customer Service Coordinator

Employment Solutions Corning, NY Contractor
$15,000.00 - $18,500.00 / year
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Day to Day Responsibilities: 
• Manage assigned domestic and international customers to execute error free transactions 
• Receive, validate and enter customer orders accurately and timely using Optical Fiber’s PeopleSoft order management system. 
• Build product and pricing knowledge to independently respond to an RFQ and generate a quote. 
• Use open order and shipment reports to ensure customers Requested Ship Date are adhered to and when they are not, take appropriate proactive actions. 
• Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary. 
• Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current. 
• Ensure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when required. 
• Respond to customer inquiries within 24 hours regarding order, FDD and general product information. 
• Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements. 
• Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers. 
• Process return material authorizations and generate credits 
• Work with customers and Commercial Ops to resolve all customer payment discrepancies. 
• Take on project work as deemed necessary or participate on business teams as required. 
• Supports sales as required 

Required Education & Experience: 
• Associates Degree 
• 2-5 years experience; manager has strong preference for candidates with 2-5 years of experience. 

Required Skills: {These are skills that candidates MUST possess} 
• Exceptional attention to detail in every aspect of work. 
• Effective task prioritization with ability to multi-task. 
• Strong team skills and able to work in a highly dynamic environment. 
• Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely. 
• Passionate about quality and customer focus. 
• Strong organizational skills and solid problem-solving abilities. 
• Proficient people skills 

Desired Skills: {These are skills that would be nice for candidates to possess} 
• Knowledge of Optical Fiber’s PeopleSoft order fulfillment system and process and corporate processes. 
• Proactively and positively supports change and can lead change when required 
• Motivated team player and works effectively in a close-knit team 
• Ability to manage and prioritize multiple tasks/projects 
• Proficient in Excel 

Soft Skills: {Communication/Team/Leadership} 
• Positive attitude 
• Results-oriented 
• High self-confidence 
• Takes initiative when opportunities arise

Recommended skills

Social Skills
Team Working
Attention To Detail
Product Quality Assurance


Salary Details

Based on Job Title, Location and Skills
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Customer Service Coordinator
$15,000.00 - $18,500.00 / year
Estimated Salary: $90K
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