Duties: * Image, install and move IT-related equipment. (WIN 10 rollout)
* Second Level Help Desk Support (remotely and desk-side) - analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources. Typical assignment supports 350+/- computers in three geographically similar locations. * Report hardware failures to appropriate vendors. * Train users in operating systems, application programs, utilities and hardware operation.
Mandatory Requirements and Desired knowledge and abilities * Possession of a valid California Driver’s License mandatory * Willingness to drive throughout Sacramento County including to Galt and West Sacramento (A county van is available or a vehicle may be checked out at the motor pool after approval by County Fleet Services; however, typical contractor uses personal vehicle with mileage reimbursement.) * Communicate clearly and tactfully on the telephone and in person * Ability to work independently and as part of a team * Able to analyze, diagnose and resolve customer problems * Knowledge of Windows 7 and Windows 10 (COMPTIA A+ and Network+ equivalent or greater experience) * Knowledge of Office 2010 and Office 2016 * Knowledge of computer imaging and software deployment technologies including MS System
Server (Computer Science)