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Mainframe Developer

RL Canning, Inc. Springfield, IL Full-Time
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Position Summary

Performs monitoring and support for information technology systems and services related to security, network, applications, and infrastructure operations required to meet the requirements of customers. Takes full responsibility for monitoring and coordinating support activities related to systems and service performance and their contribution to the business.
 
Essential Duties

  • Performs remote monitoring and analysis of systems-related events and operations.
  • Analyzes and ensures that events, incidents, and requests are handled according to agreed procedures and service levels, including supporting documentation.
  • Interacts with internal team, external customers, other service functions and providers to troubleshoot, communicate status, and resolve issues.
  • Use knowledge, judgment, and service standards to determine priority and coordinate escalation to support appropriate response and resolution.
  • Performs analysis and investigation of logs, trends, alerts, notifications, and other events or operational indicators. 
  • Gathers and prepares service and systems related data and information required for operational effectiveness and improvements.
  • Other duties as assigned.

Qualifications & Experience

  • Minimum of 1-3 years’ experience supporting IT systems, including broad knowledge of security, network, applications, and infrastructure technologies.
  • Experience with a variety of programming languages, including: JCL, TSO, COBOL, Easytriev, IMS, DB2, or VSAM.
  • Experience displaying strong communication skills; ability to explain complex technical concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner.
  • Utilize IT Service Management tools and techniques related to tracking, documenting, and reporting operational performance.
  • Experience providing end-to-end ownership for problems, issues, or escalations.
  • Working experience with network monitoring software and storage management software preferred.

Education

  • Bachelor's Degree in Information Technology or related field preferred.

Recommended skills

Job Control Language (Jcl)
Ibm Db2
Cobol (Programming Language)
Storage Management
Virtual Storage Access Methods
Information Technology
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