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Sr. Network/Systems Specialist

ITC Service Group Citrus Heights Full-Time
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Senior Network/Systems Specialist

ITC Service Group is a medium sized company that is owned by a large multinational parent. We have the financial stability and longevity of a bigger company, with the entrepreneurial spirit and can-do attitude of a smaller one.

We value a healthy corporate culture. We strive to create and maintain a positive and respectful work environment. The ITC IT team has a customer service orientation and works hard to give every employee excellent support. The group is small (only 6 of us), tight knit, and mutually supportive.

ITC is seeking an IT jack of all trades with a passion for learning. We need someone who is a good technology switch hitter with in-depth technical skills to work alongside the Director of IT to keep the application, server, network and telecom infrastructure humming. Our IT environment supports 700 employees, 12 offices, across 8 states. We have servers in the Sacramento headquarters and a nearby co-location data center.

While our environment isn’t huge, there is variety and the opportunity for hands-on work that isn’t present in a larger, highly compartmentalized IT organization.

The role is mostly server-side, applications, and network, with some desktop support. Works will mostly be systems maintenance and project based. But you should be ready to help end users too.

Our current technology infrastructure looks like this:

  • Microsoft Windows desktops (Windows 7 moving to Windows 10) and servers (2008 R2, 2012 R2, and 2016)

  • VMware – we are highly virtualized on the server side

  • SonicWall firewalls, Dell layer 2 and layer 3 switches

  • Ubiquiti wireless access points

  • Legacy Avaya IP Office phone system moving to a 3CX open standards VoIP system

  • Office 365 and Exchange

  • In-house developed ERP on a Linux/JBoss/MySQL stack

We are looking for someone with the following hard skills. These are must haves:

  • Solid experience with Microsoft server technologies including Active Directory, group policy, file and print services

  • Solid networking experience including Layer 2 and Layer 3 switching, routing, and VPNs

  • Solid understanding of TCP network fundamentals including ARP, DHCP, LDAP, and DNS

  • Solid understanding of WiFi technologies and security concepts

  • Solid experience deploying, maintaining, and administering an anti-virus system

  • Solid experience administering modern VoIP phone systems such as ShoreTel, Avaya, 3CX, or Asterisk.

  • Solid experience with e-mail, preferably Exchange. Solid understand of e-mail technologies including SMTP, POP, IMAP, MAPI, DNS MX records, SPF, DKIM, and DMARC

  • Solid desktop support experience. Mostly Windows but some Mac experience is desirable.

  • Some Linux experience. Know how to navigate through the file system, edit files, configure network parameters, and examine logs.

  • Hands on experience building or repairing servers and building or repairing PCs

    It would be highly desirable if you have experience In building network cabling including Multimode OM3 fiber, CAT6, CAT5, CAT3

  • Video surveillance system installation, configuration, and maintenance

We are looking for the following soft skills:

  • Good with people. Patient with end users who are less technical than you are

  • Able to work independently and under supervision, able to take direction well

  • Able to direct other more junior IT team members

  • Takes ownership and drives projects to completion

  • Commitment to quality. Whether it is an end-user desktop issue, or deploying a new VMware cluster you are committed to doing it right each and every time

  • Great troubleshooter and someone who looks for the root cause, not just the tweak to make it work for now

  • Great written/communication skills

There is so much to do. In your typical day you could:

  • Upgrade server hardware

  • Install a new VMware server

  • Install new Microsoft Servers

  • Add users in Active Directory, define a new group policy, update SRP rules

  • Push new Microsoft updates with WSUS

  • Deploy new wireless access points

  • Upgrade the VoIP phone system, deploy new extensions

  • Perform a full disaster recovery test of the backup system

  • Set up log collection and analysis

  • Plan the IT deployment for opening a new field office

  • Audit software license usage to ensure compliance

  • Evaluate new products

Occasionally you will be asked to travel to field offices to upgrade or maintain equipment. Travel frequency is only a few times a year.

Educational and certifications

  • Bachelors’ degree in computer science, information technology, or a related discipline

  • Some IT certification from Microsoft, VMware, Cisco, or CompTIA

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

We are looking for someone with the following hard skills. These are must haves:

  • Solid experience with Microsoft server technologies including Active Directory, group policy, file and print services

  • Solid networking experience including Layer 2 and Layer 3 switching, routing, and VPNs

  • Solid understanding of TCP network fundamentals including ARP, DHCP, LDAP, and DNS

  • Solid understanding of WiFi technologies and security concepts

  • Solid experience deploying, maintaining, and administering an anti-virus system

  • Solid experience administering modern VoIP phone systems such as ShoreTel, Avaya, 3CX, or Asterisk.

  • Solid experience with e-mail, preferably Exchange. Solid understand of e-mail technologies including SMTP, POP, IMAP, MAPI, DNS MX records, SPF, DKIM, and DMARC

  • Solid desktop support experience. Mostly Windows but some Mac experience is desirable.

  • Some Linux experience. Know how to navigate through the file system, edit files, configure network parameters, and examine logs.

  • Hands on experience building or repairing servers and building or repairing PCs

    It would be highly desirable if you have experience In building network cabling including Multimode OM3 fiber, CAT6, CAT5, CAT3

  • Video surveillance system installation, configuration, and maintenance

We are looking for the following soft skills:

  • Good with people. Patient with end users who are less technical than you are

  • Able to work independently and under supervision, able to take direction well

  • Able to direct other more junior IT team members

  • Takes ownership and drives projects to completion

  • Commitment to quality. Whether it is an end-user desktop issue, or deploying a new VMware cluster you are committed to doing it right each and every time

  • Great troubleshooter and someone who looks for the root cause, not just the tweak to make it work for now

  • Great written/communication skills

Recommended skills

Information Security
Sonicwall
Network Switches
Server (Computer Science)
Internet Message Access Protocols
Simple Mail Transfer Protocols
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ITC Service Group has been in the telecom business for almost three decades. With offices and ongoing projects throughout the US, we specialize in OSP / ISP planning and design, broadband installation service solutions, technical staff augmentation, wireless services, construction management, and installation / maintenance of voice, data, and video networks. At ITC, we understand that people make our business. That is why we strive to hire the most qualified individuals by offering competitive salaries, great benefits and a positive and dynamic work environment. Apply to join our team today!

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