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Company Contact Info

  • 4500 Lone Tree Way
    Antioch, CA 94531
  • Diane White

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Head Cashier Front End Lead

The Save Mart Companies • Antioch, CA

Posted 2 months ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 to 1 years
Degree - None
Retail

Job Description

The Key Carrier directs the front-end staff and operation in the absence of the Assistant Center Store Manager.  This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Key Carrier supervises and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors.  This position ensures all Front-end and department standards are met during assigned shift.  The Key Carrier performs store balancing function.

Key Responsibilities and Accountabilities

         Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service 

         Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)

         Directly lead Clerks and Clerk Helpers with focus on accountability and achieving high level of business performance assigned area

         Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

         Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

         Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

         Monitor customer experience on front-end

         Occasionally maintain total store operations in absence of store management

         Perform other duties as assigned

Job Requirements

Requirements (Knowledge, Skills and Abilities):

         Minimum age requirement: 18 years

         Good communication and interpersonal abilities

         Good training skills

         Strong skills in supervision and coordination

         Good counting and math skills

         Ability to read and write to accurately complete all documentation

         Knowledge of Front-end operations and check stand procedures

         Knowledge of compliance and basic applicable contract/work rules

Education: One year of college or vocational school (or equivalent knowledge gained through formal education, specialized training, or additional job experience)

Experience: One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other: Available to work a variety of required retail hours

Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

Competencies:

         Customer Focus

         Leading People

         Personal/Interpersonal Skills

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