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Customer Services / Data Entry job in College Park at KRD Trucking

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Customer Services  / Data Entry at KRD Trucking

Customer Services / Data Entry

KRD Trucking College Park, MD Full Time
$36,000 - $56,000/Year
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We are recruiting for a Healthcare Customer Service Representative in South Burlington. This is an exciting opportunity with a growing organization!

This role is full-time, Monday-Friday, 8am-4:30pm, temp-to-hire, paying $17 to $19/hr.

Position is fully onsite with social distancing guidelines and protections in effect. Masks are worn everywhere besides your own workstation.

Responsibilities:
Our client is looking for their next great team member! The Customer Service Representative's primary responsibilities include:

Answer inbound customer calls, assisting with medical, dental and flexible spending plan questions
Review plan documents to respond to specific benefit questions
Communicate with internal team
Participate in team training sessions and build customer service skills
Respond to customer email requests

Working hours: 8:00 AM - 4:30 PM

Skills:
Excellent communication and customer service skills
Excellent attention to detail
Professional telephone manner.
Ability to multi-task while working with a computer and phone system

Education:
High School

  • Great new orders from structured input phone, email, SAP & Salesforce

    • Execute and monitor transactions to enable delivery of product and billing; monitor backorders

    • Execute transactional reconciliation for dealer-to-dealer / customer-to-customer stock transfer

    • Initiate country stock transfers and trigger local deliveries

    • Maximize effectiveness through appropriate system and technology usage while  documenting all customer interactions in Customer Relations Management Software (Salesforce)

    • Provide transactional support with account reconciliation.

    • Ensure completion of all necessary forms (e.g. to document legally binding agreements).

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