Service Officer / Senior Veterans Disability Claims Specialist
Serve as a service officer for The American Legion’s National Headquarters. Function as a counselor, advocate, educator and researcher for all veterans and individuals applying for assistance in the Department of Veterans Affairs claims process. Perform casework and provide assistance in gathering requisite evidence from medical, military, community and other sources to support the claims and appeal process as necessary.
1. Advocate for veterans and all other persons eligible for benefits within Title 38 of the United States Code Service (USCS), Title 38 of the Code of Federal Regulations (CFR) through claims processing on Department of Veterans Affairs (VA) forms.
2. Represent claimants/appellants during Higher Level Review (HLR) and Board of Veterans Appeals (BVA) case reviews, hearings, video conferences and informal hearings.
3. Counsel, advise and assist military service members, veterans, veteran survivors and their dependents about their benefits, including but not limited to: compensation, pension, education, accrued benefits, burial at death, loan guaranty, insurance and medical coverage.
4. Conduct interviews and appropriate investigations to obtain a comprehensive case history.
5. Assist claimants/appellants with the retrieval of service records and related military service.
6. Assist veterans and other eligible individuals with financial assistance working with various agencies and organizations.
7. Greet all veterans and clients that seek assistance with VA benefits.
8. Respond to correspondence and inquiries from Congressional Representatives, VA liaisons, appellants and others.
9. Perform other duties as assigned.
· Have knowledge of VA disability compensation claims process and knowledge of individual federal and state veterans’ benefits and services.
· Be familiar with the DOD’s Integrated Disability Evaluation Systems (IDES) and VA’s Schedule for Rating Disabilities (VASRD).
· Must pass the VA requirement for a background investigation. A background investigation is conducted by VA to determine if the individual is suitable for access to VA facilities and information. The background investigation is completed for the protection of the veterans the VA serves, employees, family members, and visitors; as well as the veterans and national information and resources.
· Communicate effectively verbally in a diverse range of settings and audiences.
· Excellent writing, proofreading and editing skills.
· Capable of interpreting legal documents and government regulations.
· Strong organizational, project, time management, and problem solving skills.
· Able to manage multiple tasks and meet tight deadlines.
· Experience with military and veterans protocol, culture and language.
· Knowledge of The American Legion organizational structure, programs, services and policies.
Must have good computer skills to include MS Office Suite.
Complex Problem Solving