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Desktop Support

Apidel Technologies Waco
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Duration: 2+ months


Summary

  • The client is looking for someone to work on Win10, exchange server upgrade. Project expected to last 6-8 weeks. The client requires 2 techs to work the 2nd shift and perform the upgrades and a third tech to work during the day to assist users with any issues they might have after the migration work is completed. 

Responsibilities

  • Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. 
  • This is a journeyman position for the typical desk side support technician. 
  • May be directed by Help Desk, Service Desk or script using standard methods, techniques, and tools. 
  • May also apply personal knowledge to resolve product support issues that could not be addressed by the service desk. Assignments range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products.

Skill-set required

  • A+ preferred, not required.
  • Day shift - need to be more technical/experienced for troubleshooting purposes.
  • 2nd shift - will be a scripted process to update the laptops, but a good working knowledge of Win10, Outlook, and exchange would be helpful.

Experience

  • Day shift - should have 4-5 year experience with Deskside support, troubleshooting issues, and Outlook.
  • 2nd shift - should have minimal experience as they will be menu driven with repetitive work.

Recommended skills

Help Desk
Service Desk
Complex Problem Solving

Location

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$93K
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Desktop Support
Estimated Salary: $87K
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Job ID: Desk_Spprt_Waco_TX

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Apidel Technologies is a certified WMBE ( Women and Minority Based Enterprise ), E- verified Global Staffing Company.

Founded by a team of technology professionals from various backgrounds, our goal is to deliver workforce solutions and on-demand talent.

We, at Apidel Technologies have a clear vision of providing everyone with an equal opportunity to grow and progress. We have a robust and dynamic business model, one that is designed to provide the best delivery value to our clients and partners. Our thorough analysis of industry trends allows our technological experts to deliver top solutions to clients to satisfy their needs.

Today, in a global economy faced with cut-throat competition, we have learned to produce cutting edge and innovative approaches to handle competition and achieve our vision and mission.

We are a performance driven organization that strongly believes in efficient and effective customer focused strategies that bring about quality results for our clients. We bring to our clients a unique blend of customer focus, passion for technology, corporate experience, and an expert team, ready to deploy in a mix of on-site, offsite, or offshore delivery models.

We align ourselves with our clients requirements by deploying innovative service strategies and nurturing client industry focused recruitment teams with expertise in technical as well as recruitment skills to source the right candidates for our clients

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