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Customer Care Specialist

Tellis Executive Search Indianapolis, IN Contractor
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Our client is looking to build a team of Contract Customer Service Representatives for their growing business. This is a great opportunity to get in the door with a great company! This is a contract position with a 1 year duration with the opportunity to extend. The calls are all inbound and don't require any sales and the position pays $20/hour. . If YOU have the right level of call center experience and good documentation skills APPLY NOW!

Job Responsibilities:
All candidates must be open to work from 8:00 am to 8:00pm weekly Monday through Friday depending on shift assignment. Training lasts for 16 weeks and the first shift is during 8:30am to 5pm; Second Shift is 11:30am to 8pm.

• Answer customer service inquiries and analyze/troubleshoots problems with non-functioning products and/or services or orders, pricing, invoicing, etc.
• May also provide specialized support in a customer contact area.
• Identifies problem areas and recommends corrective solutions.
• Maintains documentation according to established guidelines as may be required by specific job responsibilities.
• Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
• Significant on the- job training or formalized education in a specific area.
• Requires some evaluation, originality or ingenuity.
• Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
• Contributes independently or with a team towards a program or department goal or service.
• Interfaces with internal customers and departments.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

• Associate's Degree or higher with at least 1 year previous customer service experience or Bachelor's degree with previous customer service experience preferred.
• Schedule flexibility required. May be assigned a schedule that includes evenings.
• Proven ability to make quick and effective independent decisions.
• Strong organization and planning skills.
• Ability to handle multiple functions at one time.
• Efficient and effective oral and written communication skills.
• Intermediate computer skills including the ability to do some advanced functions within various software packages.
• Ability to develop expert product knowledge for areas of responsibility

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Tellis Executive Search provides recruitment and staffing services, specializing in finding the perfect solution for clients and candidates. We focus on Information Technology, Manufacturing and Supply Chain roles in the IT services, automotive, heavy duty manufacturing, aerospace and defense industries.  With our over 30-years of combined experience in IT, supply chain, engineering and manufacturing and our access to a diverse pool of talent, we strive to make your business or career stronger by providing the right person, for the right position, at the right time.

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