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Customer Service Representative - Great Career Oppty
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Looking for a long term Career Opportunity? We are seeking skilled, enthusiastic and energetic Customer Service Representatives for our client in San Ramon. WORK FROM HOME OPPORTUNITY.
Great Career opportunity for Candidates with experience in Call Centers, Retail, Reception, Tellers, Restaurant, Front Desk or other Customer Service positions. Extensive Training is provided!!
Company WOW Factors:
- Real Growth /Career Path Opptys
- Extensive Training
- Employee longevity- 35% of employees over 10 years
- Excellent Benefits
ESSENTIAL JOB DUTIES:
- Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standard
- Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.
- Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.). Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc.
- Escalate calls through the proper channels, when necessary.
Desired Education and Experience
- High School education or equivalent
- At least 1 year experience in customer service
- Good typing skills - Min 30 wpm
- Excellent skills in written and verbal communication
- Excellent Customer Service Skills
- Excellent attendance and punctuality is required
Recommended skills
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