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Customer Service/ Call Center/ Customer Service Associate/

Spectraforce • Hopkinton, MA

Posted 7 days ago

Job Snapshot

Full-Time
$0.00 - $15.00/Hour
Computer Hardware
Customer Service

Job Competition

23

Applicants

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Job Description

I am writing to gauge your interest for job opening for 6 Months opportunity for Customer Service Associate in Hopkinton MA 01748 with a direct client of ours. Please review the job specifications below and let me know if you may be interested in discussing this role further. You can either email me your updated resume on jeevan.jyoti@spectraforce.com or contact me on 919-230-9952 ext. 4076.

 Position: Customer Service Associate

Location: Hopkinton MA 01748

Duration: 6 Months

Shifts: 1st, 2nd & 3rd

Position available in all languages: English/  Spanish / Portuguese

 

General Summary

·         Provides front end support via online Chat, Email, and Phone for Partners, Internal and External Customers.

·         Also supports Clients Online Support portal for Partners, Internal and External Customers.

·         Follows process and procedure to ensure excellence in customer service.

·         Work hours comprise of shift pattern, weekends, holidays and overtime as required to cover a 24 X 7 period.

 

Principal Duties & Responsibilities

·         Engage with customers via Live Chat, phone, and email. Advanced Services customer support technicians assist engaging technical support, providing entitlement details, Licensing queries, E services level one support, and inbound calls.

·         Create, research, and update service requests.

·         Generate & provide identified level one Licenses.

·         Resolve identified level one Online support queries.

·         Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams.

Job Requirements

Requirements:

HSD or GED

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